Frequently Asked Questions

➔ Browse our website and select the product you want. Review the product details, including the name, photo, and description.

➔ Click the "Add to Cart" button to add the product to your cart.

➔ After adding the product to your cart, click "Proceed to Checkout."

➔ Fill in your personal information, including your delivery address.

➔ Choose your payment method and complete the payment process.

➔ Click the "Place Order" button to finalize your purchase.

➔ Once your order is placed, you will receive an order confirmation via email.

Yes, we offer international shipping. Orders are shipped through trusted carriers, and you will receive a tracking number to monitor your shipment.

Delivery times and costs vary depending on your location. Full details are available during checkout.

We accept major credit cards, PayPal, and other secure online payment methods.

You can change or cancel your order within one hour of placing it. After this, cancellations may not be possible if the item has already been shipped.

After your order is shipped, we will send you a tracking number via email. You can use this number to monitor the status of your shipment.

We accept returns for damaged, defective, or incorrect items. Please contact us within 7 days of receiving your order to initiate the return process.

For other returns, you may need to cover the shipping costs. Full details are available on our return policy page.

You can contact us via email at support@primelexa.com or through the contact form on our website. We aim to respond within 24 hours.